The problem
A large public telecommunications company in the South needed to modernize a complex website containing a significant amount of customer, service, and company information.
The existing website had become difficult to navigate, making it harder for customers to quickly find important information and access key services. The company also needed to improve website accessibility and alignment with ADA and WCAG accessibility standards.
The solution
We redesigned the telecommunications company’s website with a focus on usability, accessibility, information architecture, and modern web design.
The site’s structure and navigation were reorganized to make critical information easier to find while creating a cleaner and more intuitive experience across desktop and mobile devices.
Accessibility was incorporated throughout the redesign. We conducted website accessibility audits, identified potential barriers for users with disabilities, and implemented fixes to improve compliance with WCAG accessibility guidelines and ADA best practices.
The project included:
- Complete website redesign and modernization
- Improved navigation and information architecture
- Mobile-responsive user experience
- ADA and WCAG accessibility audits
- Accessibility remediation and testing
- Improved presentation of critical customer and service information
The results
The telecommunications company launched a modern, accessible, and easier-to-navigate digital experience designed to better serve its customers and communities.
The redesigned information architecture made important content easier to locate, while accessibility auditing and remediation significantly improved the site’s usability for people with disabilities.
The result was a more maintainable digital platform that combined modern design and improved usability with an ongoing foundation for website accessibility and WCAG compliance.