Effective Date: August 12, 2026

MDRN Agency ("MDRN Agency," "we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect information when you use our website (https://mdrn.agency) and our services, including the Trakly application ("Services").

Information We Collect

Depending on how you interact with our Services, we may collect the following information:

Information You Provide

  • Name
  • Email address
  • Phone number
  • Company name
  • Account credentials
  • Billing and payment information (processed by third-party payment providers)
  • Information submitted through contact forms, support requests, or account registration

Information Collected Automatically

When you use our Services, we may automatically collect:

  • IP address
  • Browser type and version
  • Device information
  • Operating system
  • Referring website
  • Pages viewed
  • Date and time of access
  • Usage statistics
  • Session information
  • Cookies and similar technologies

Third-Party Integrations

Trakly may connect to third-party services, including but not limited to:

  • Meta (Facebook)
  • Google
  • Twilio
  • HubSpot
  • Jotform
  • Cognito Forms
  • Other CRM, marketing, analytics, and communication platforms

When you authorize these integrations, we may receive information that you have permitted those services to share.

How We Use Information

We use collected information to:

  • Provide and operate our Services
  • Monitor website forms and lead generation
  • Deliver analytics and reporting
  • Manage customer accounts
  • Authenticate users
  • Improve system performance
  • Respond to support requests
  • Detect fraud, abuse, and security incidents
  • Send service-related communications
  • Comply with legal obligations

We do not sell your personal information.

Cookies and Analytics

Our website and Services may use cookies and similar technologies to:

  • Remember user preferences
  • Maintain login sessions
  • Measure website performance
  • Improve user experience
  • Analyze website traffic

Users may disable cookies through their browser settings, although doing so may affect certain functionality.

Information Sharing

We may share information with:

  • Service providers that assist in operating our Services
  • Cloud hosting providers
  • Payment processors
  • Analytics providers
  • Communication providers
  • Integration partners that you authorize
  • Government authorities when required by law

We only share information necessary to provide our Services or comply with applicable laws.

Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your information from unauthorized access, disclosure, alteration, or destruction.

However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain information only as long as necessary to:

  • Provide our Services
  • Maintain customer accounts
  • Meet contractual obligations
  • Comply with legal requirements
  • Resolve disputes
  • Enforce our agreements

When information is no longer required, it is securely deleted or anonymized.

Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access your personal information
  • Correct inaccurate information
  • Request deletion of your information
  • Request a copy of your information
  • Object to certain processing activities
  • Withdraw consent where applicable

Requesting Data Deletion

You may request deletion of your personal information at any time.

To submit a deletion request, contact us at:

Email: privacy@mdrn.agency

Please include enough information for us to verify your identity and locate your account.

Upon verification, we will process your request within a reasonable timeframe unless we are legally required to retain certain information.

Third-Party Services

Our Services may contain links to or integrate with third-party websites and services. Those services operate under their own privacy policies, and we are not responsible for their privacy practices.

Children's Privacy

Our Services are not directed to children under the age of 13, and we do not knowingly collect personal information from children.

If we learn that we have collected information from a child without appropriate consent, we will delete it promptly.

International Users

Your information may be transferred to and processed in countries other than your own. By using our Services, you consent to such transfers where permitted by law.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

When changes are made, we will update the Effective Date at the top of this page. Continued use of our Services after changes become effective constitutes acceptance of the updated Privacy Policy.

Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us:

MDRN Agency

Website: https://mdrn.agency

Email: privacy@mdrn.agency